Return & Refund Policy

At PROLAN PRIME, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must be:

• In the same condition as received

• Unused and unopened

• In its original packaging

• Accompanied by your receipt or proof of purchase

To request a return, please contact us at prolanprime@gmail.com.

Please note that approved returns must be sent to:

[INSERT RETURN ADDRESS]

Items returned without contacting us and receiving return approval first may not be accepted.

For any questions regarding returns, please contact us at prolanprime@gmail.com.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it. If your product arrives damaged, defective, tampered with, or you receive the wrong item, contact us immediately at prolanprime@gmail.com.

Please provide your order number and, where applicable, clear photographs of the product and packaging so we can review the issue and provide an appropriate solution.

Non-Returnable Items

For health, hygiene and safety reasons, opened or used herbal, wellness, supplement, and personal-care products cannot be returned.

We may also be unable to accept returns for:

• Products that have been opened or used

• Products without their original packaging

• Products damaged after delivery due to misuse or improper handling

• Items purchased on sale, where applicable

• Gift cards

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different product, the fastest option may be to return the eligible unopened item first. Once your return has been approved, you may place a new order for the product you want.

European Union 14-Day Cooling-Off Period

If applicable under European Union consumer protection laws, customers in the European Union may have the right to cancel or return an order within 14 days of receiving it, subject to applicable legal requirements and exceptions.

Returned products must generally be in the same condition in which they were received, unused and in their original packaging.

Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved or declined.

If your refund is approved, the amount will be refunded to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to show the refund in your account.

If you have not received your approved refund after 15 business days, please contact us at:

prolanprime@gmail.com

Contact Us

If you have any questions about our Return & Refund Policy, please contact:

PROLAN PRIME
Email: prolanprime@gmail.com